All orders have a 2-3 business day processing time (excluding weekends and holidays) and take 3-5 business day for shipping. PLEASE order a week in advance if you need your hair for a specific date or deadline. Your order can ship out as early as the next 72 hours or up to 5 BUSINESS days from date of purchase.

Refunds are available to customers within 3 days of product delivery. In order to receive a refund, the following conditions must be met: • Product(s) must be returned along with original packaging • Product(s) must be unused and not damaged. • Receipt or proof of purchase is required. If the listed conditions are not met, She’s Beauty reserves the right to refuse a refund.

To initiate a return, please contact customer service by e-mail at theshesbeautyexperience@gmail.com.(mailto:theshesbeautyexperience@gmail.com) Customers are responsible to pay for their own return shipping. Returns should be sent to: She’s Beauty ATTN: Returns Richmond Richmond, VA 23224 United States

Please field any questions to our customer service department. You may follow up on returns and/or refunds in process by contacting them at theshesbeautyexperience@gmail.com(mailto:theshesbeautyexperience@gmail.com)