All orders have a 2-3 business day processing time (excluding weekends and holidays) and take 3-5 business day for shipping.
PLEASE order a week in advance if you need your hair for a specific date or deadline. Your order can ship out as early as the next 72 hours or up to 5 BUSINESS days from date of purchase.
Refunds are available to customers within 3 days of product delivery. In order to receive a refund, the following conditions must be met:
Product(s) must be returned along with original packaging
Product(s) must be unused and not damaged.
Receipt or proof of purchase is required.
If the listed conditions are not met, She’s Beauty reserves the right to refuse a refund.
To initiate a return, please contact customer service by e-mail at theshesbeautyexperience@gmail.com.
Customers are responsible to pay for their own return shipping.
Returns should be sent to:
She’s Beauty
ATTN: Returns
Richmond
Richmond, VA 23224
United States
Please field any questions to our customer service department. You may follow up on returns and/or refunds in process by contacting them at theshesbeautyexperience@gmail.com